1. After pressing the POWER button, there is no display.
A: Reason: Battery is used up.
Solution: Connect to a PC to recharge.
2. There is no sound when playing a file.
A: Reason: The volume is too low; or the device is in the process of connecting to the PC; or there are problems with the music being played; or there is no music stored in the device.
Solution: Adjust the volume; or download music to the device.
3. After connecting to the PC, it is not able to download music files.
Solution: ¢Ù Verify that the MP3 player has been connected to the PC through the USB cable, and the MP3 player is powered on. ¢Ú Verify that the USB drive has been installed;¢Û Verify the available storage space and the size of the file to be downloaded; ¢Ü If the motherboard of your PC does not support USB port, you need to upgrade your motherboard; ¢Ý Check that the USB cable is not faulty, or try with another USB cable.
4. Unable to play back the MP3 file that you compressed yourself.
A: Reason: There are different compression formats with different compression ratios available on the market. It is possible that the compressed music is not compatible with the compression format supported by the MP3 player. Currently the MP3 player supports only standard compression format.
Solution: When compressing music, do not use LAYER1 or LAYER2 compression.
5. Why the storage space displayed on the device does not match the nominal storage space?
A: Because the software of the MP3 player takes a small portion of the storage, the displayed storage space will be smaller than the nominal number. This is normal.
6. Why would the response of the MP3 player become slower?
A: After long hours of play back or after frequent file deletes, the internal storage will become fragmented, thus causing the response to slow down.
Solution: Reformat the storage.
7. The display of some of the music might be irregular.
A: Reason: MP3 files that are compressed using VBR format might show irregular play time due to changes in compression ratio. But the play back is not affected.
Solution: Compress the file again using fixed compression ratio.
8. Some MP3 music cannot be played back.
Reason and solution: Strictly MP3 stands for music files that are compressed using MPEG1, MPEG2 and LAYER3 standard formats. Currently most of the music MP3 music conforms to this standard. However, earlier MP3 music might be compressed using MPEG LAYER1 or MPEG LAYER2. Our MP3 players support multiple formats, including WMA, but are not compatible with MPEG LAYER1 or LAYER2 or mixed compression. When the player encounters such music, the track will be skipped.
When you encounter incompatible MP3 tracks, you can choose one of the following options:
1. Deleted incompatible tracks to ensure the MP3 player can operate properly.
2. When compressing music yourself, use the MPEG LAYER3 encoding method.
3. Supported formats: MPEG1, MPEG2, LAYER3, WMA.
Supported MP3 compression ratio: 32 KBPS ¨C 320 KBPS.
Supported WMA compression ratio: 64 KBPS ¨C 128 KBPS. When you encounter tracks and cannot be played back normally, very slow in response, headphone ringing continuously, etc. it may be because the compression method is not supported, or the compression ratio range is beyond the system process capability. When this is encountered, delete the track or used compatible software to recompress the track.
Hint: to verify the format of the track, connect the MP3 player with the PC and use a common play back tool (such as Winamp) to view the file information.
9. Why is the internal storage that is displayed on the PC less than 128MB?
Because play back software is written into the player. These programs take up some MP3 internal storage.
10£®Why sometimes music is downloaded but the MP3 player cannot play it?
A: Reason: Although the music is downloaded, it is not saved in the ¡°MUSIC¡± directory of the ¡°AUDIOS¡± directory.
Solution: Open the MP3 player from the PC. Click to open the ¡°AUDIOS¡± directory. In the directory, there is a ¡°DVR¡± directory and a ¡°MUSIC¡± directory. Only music that is stored in the ¡°MUSIC¡± directory can be recognized for play back. Move the music to the ¡°MUSIC¡± directory.
11. Why sometimes files that are smaller than the available storage space cannot be downloaded into the MP3 player?
A: Reason: The memory chips in the MP3 player are divided into 16KB or 128KB areas. That is why sometimes files that are smaller than the available storage cannot be downloaded to the MP3 player
12. How to handle lost data?
Solution: Some of the data loss is due to unstable power supply during download (We recommend customers back up their data. iTone is not responsible for any data loss).
13 Why some tracks have different volume?
A: Reason: The music was recorded with different volume parameter.
14. Why some tracks in WMA format cannot be played back after downloading to the MP3 player?
A: Reason: There is music of various formats available on the Internet, many of which are in WMA format. For WMA format music, there is a DRM (license) copyrights protection mechanism, which does not allow unauthorized person(s) to play the music. Some websites provide non-license protected WMA music, which you can copy, play back just like other MP3 music. But there are other websites that provide only license protected WMA music (such as www.9sky.com). For these music, you might only be able to play back from a licensed WINDOWS MEDIA PLAYER (WINDOWS MEDIA PLAYER is a media player software provided free of charge by Microsoft. You can download it from many websites). You cannot simply copy the music to another unlicensed PC to play. This prevents the music from spreading, hence protecting the owners¡¯ rights. |
